FAQS
We want your shopping experience at Liflag to be smooth and transparent. Below is important information regarding ordering, shipping, and returns.
Placing and Managing Orders
You can shop as a guest without creating an account. However, registering an account offers several benefits: faster checkout, the ability to view order status and history at any time, and early access to new product launches or special promotions. If you forget your password, click the "Forgot Password?" link on the login page and follow the instructions to reset it. Please contact us immediately if you notice an error in the email address you provided. While we can update your account details (such as email, name, or address), the contents of an order cannot be changed once it has been submitted.
Regarding cancellations, Liflag reserves the right to accept or reject any order (or part of an order) at any time, even after you have received a confirmation or your credit card has been pre-authorized. If we cancel the order, the funds will be refunded to your original payment method. If you request to cancel an order after placing it—no matter how quickly the request is made (even within a second)—a processing fee equal to 30% of the total order amount will be charged, as our payment processor charges us for cancellations. Orders that have already been packed or shipped cannot be cancelled.
Only one promo code or discount code may be used per order, and—unless explicitly stated otherwise—they cannot be combined with other offers.
Payment and Security
All transactions are settled in US dollars. If your credit card uses a different currency, the final amount charged will be calculated based on the exchange rate set by your card issuer on the day of the transaction. We accept payments via VISA, Mastercard, AMEX (American Express), and PayPal. We do not accept personal checks, money orders, direct bank transfers, debit cards, or Cash on Delivery (COD).
When paying online, you enter your information on a secure SSL webpage. Data is encrypted via SSL and transmitted directly to the credit card provider's network for authorization; your credit card details are never stored on our servers.
Shipping and Delivery
Delivery time depends on the shipping method you select. Tracking information will be emailed to you the day after your order ships, as it typically takes 24 hours for the information to update. You will generally receive your tracking number about one day after shipment. We are not responsible for delays caused by customs authorities in your country.
Orders are processed Monday through Friday; we do not ship on weekends. Please allow extra time during holidays and peak promotional periods. If you have not received a tracking confirmation within 15 business days of payment, please contact us. For details on shipping methods, please refer to our "Shipping" page.
Address information must be entered in English (including punctuation). If your address contains non-English characters, please replace them with similar English characters—for example, replace "ç" with "c". Once an order has entered the processing stage or has shipped, the delivery address cannot be changed. We recommend using a permanent address rather than a vacation address, as customs clearance times can be unpredictable.
Orders over $79 qualify for free shipping. Eligible orders will be shipped via an economy shipping method.
Customs, Taxes, and Duties
Prices on this website are listed in USD and exclude taxes. Upon arrival at the destination, local customs authorities may impose import taxes, duties, and related fees. You are responsible for these charges; Liflag does not cover them. Please consult your local customs office for specific details. We are not responsible for delays caused by customs issues.
Returns, Refunds, and Issue Resolution
To return an item, please submit a request within 30 days of receiving your order, including your order number and the reason for the return. Our customer service team will review the request; if approved, we will provide further instructions. Returned items must be in their original condition with all packaging intact. Items designated as "Final Sale" (see our return policy for details) are not eligible for return. You are responsible for all return shipping costs and related fees.
If you receive incorrect, missing, or defective items, please contact us within 7 days of delivery. Please provide your order number, photos of the items, and relevant information from the package. If items are missing from your order, please contact us immediately.
Once we receive your return, processing may take up to 7 business days. We will notify you via email once processing is complete. Refunds will be issued to your original payment method. For credit or debit card payments, refunds will be processed to the card issuer within 5 to 7 business days of receiving the returned item or cancellation request. The exact timing of the credit depends on your bank; please contact them directly for details.
If you have any further questions, please email us at support@liflag.com. We are here to help.