Refund and Returns

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept eligible returns within 30 days of the delivery date.

Returns

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact and included.

• The item must not show signs of improper use, damage, or excessive wear.

Before returning any item, please contact our Customer Service Team at service@liflag.com. We will review your request and provide the appropriate return instructions and return address.

Please securely package your return to help prevent damage during transit. We recommend using a trackable shipping service.

Return Shipping

• Customers are responsible for return shipping costs when the return is due to personal reasons, such as size, color, style, or change of mind.

• If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at service@liflag.com. If the issue is confirmed to be our responsibility, we will cover the applicable return shipping cost.

• Original shipping fees, express fees, insurance fees, and other delivery-related charges are non-refundable, unless otherwise required by applicable law.

Return Address

After your return request has been reviewed and approved, our Customer Service Team will provide the appropriate return address and any required return authorization information.

Returns may be sent to:

HONG KONG POCHEN TECHNOLOGY LIMITED
RM 91, 1/F, BLK 2, CAMELPAINT BLDG, 62 HOI YUEN RD, KWUN TONG, HONG KONG

Please contact our Customer Service Team before sending any return. The address above is for returns only and cannot receive general correspondence.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method within 5–7 business days after approval.

Refund processing times may vary depending on your payment provider or financial institution.

Order Cancellation

Orders may be cancelled free of charge before shipment. Please contact our Customer Service Team as soon as possible if you wish to cancel an order.

Once an order has been shipped, cancellation may no longer be possible. If package interception is unsuccessful, please contact us after the package has been delivered to request return instructions. The buyer will be responsible for the applicable return shipping costs.

We are unable to provide compensation for packages that are refused or rejected by the recipient.

Size Exchange

We offer one size exchange per order, subject to product availability.

To be eligible for a size exchange:

• The item must be unused and in its original condition.

• Our original labels and tags must remain attached.

• The request must be submitted within 14 days of the delivery date.

• The requested replacement size must be available.

When requesting a size exchange, please provide your order information, the reason for the exchange, and the size you would like to receive.

Customers are responsible for applicable return and reshipment shipping costs. Additional charges may apply if there is a price difference between sizes or if additional taxes are applicable.

Our Customer Service Team will provide the return instructions after confirming your exchange request.

Once a return or size exchange has been approved and processed according to this policy, the request cannot be modified.

Out-of-Stock Items

If an item becomes unavailable after your order has been placed, we may cancel the affected order or item and issue a refund.

You will be notified by email once the cancellation and refund have been processed.

Items Not Eligible for Return or Exchange

We may be unable to accept a return or exchange if:

• The return request is submitted outside the applicable return or exchange period.

• The item has been used, washed, or improperly handled.

• The item has been exposed to chemicals, gasoline, paint, detergents, solvents, cooking oil, excessive heat, or other substances that may damage the product.

• The item has damage caused by scratches, hard objects, improper use, or normal wear and tear.

• The item has been altered, damaged, or significantly worn after delivery.

• The item is missing the original labels, tags, or quality-control markings.

• The item is not a product purchased from our store.

• The returned item is not in a condition suitable for resale.

We reserve the right to review the condition of returned items before approving a refund or exchange.

Contact Us

Before returning any product or requesting a size exchange, please contact our Customer Service Team so that we can provide the appropriate instructions.

If you have any questions regarding returns, refunds, exchanges, or shipping, please contact us at:

📩 service@liflag.com